San Diego Zoo Wildlife Alliance · California · posted 29 days ago
HOW YOU WILL IPACT OUR MISSION The Education & Tours Supervisor is responsible for the daily supervision of the education and tours operations. This position reports to the Education and Tours Manager. WHAT YOU WILL DO • Oversees the department's daily operations, including staff, facilities, equipment, and resources. • Supervises Educator Guides, Program Aides, and seasonal staff by setting goals, providing constructive feedback, and supporting continued professional growth and development. • In collaboration with the department management team, hires, onboards, and provides ongoing training for Educator Guides, Program Aides, and seasonal staff. • Reviews and authorizes staff timesheets, assignments, and job responsibilities. • Recommends, develops, and ensures adherence to department policies and procedures, undertaking disciplinary actions as needed. • Assists in managing the reservations and ticketing system, and inventory for school and tour booking programs. WHAT WE ARE LOOKING FOR The San Diego Zoo Education & Premium Experiences team seeks a motivated, organized, and collaborative leader to support education program and premium experience operations. This position reports to the Education Experience Manager (Operations) and supports a suite of 25+ tours, experiences, and programs. In collaboration with other department leaders, this position provides direct supervision, training, and professional development to a team of 30+ Wildlife Educator Guides. This role provides customer service support and assists with problem solving, program modification, and mitigating day-to-day operational challenges. The ideal candidate has experience supervising and training staff, providing timely feedback, collaborating across departments, and engaging in complex problem-solving. Individuals who are passionate about connecting people with wildlife, finding creative solutions, and developing conservation education professionals are encouraged to apply. • JOB EXPERIENCE • 1+ years’ experience in an education or operations department in a zoo, museum, theme-park or other informal learning center • Coursework in science or education or a related field or equivalent specialized training • Program and tour development experience • Animal handling experience • EDUCATION AND CERTIFICATIONS • Bachelor's Degree • Teaching certification preferred • SKILLS AND KNOWLEDGE • Knowledge of learning theories and interpretative techniques • Ability to effectively lead a team in a diverse environment • Able to communicate effectively (verbal and written) • Effective customer relations skills • Ability to monitor and schedule resources • Ability to utilize a variety of computer software programs (e.g, Dayforce, Galaxy, Google suite, Bookeo, etc.) • Able to train staff to handle animals and use animal behavior modification • Experience with reservations and ticketing system (Galaxy preferred) • Knowledge of analytics SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park • Family Passes • Complimentary Tickets • Free Parking at the San Diego Zoo & San Diego Zoo Safari Park • Local and In-House Discounts • Employee Assistance Program • Wellness Program IMPORTANT DETAILS • Location: San Diego, CA • Position Type: Salaried Full-Time Exempt Position • Salary Range: $77,225 - $90,209
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